Privacy Policy of Crans Sourire

1. Commitments of Crans Sourire in Data Protection

1.1 Commitments of Crans Sourire for the Protection of Personal Data

Crans Sourire, a prominent entity in the Swiss dental sector, represents a network of clinics spread across French-speaking and German-speaking Switzerland, dedicated to providing quality care.

Our priority is to earn the trust of our patients, practitioners, and employees through tailored solutions, including in the field of personal data protection.

Your consent is essential to our protection approach.

We commit to securing the personal data collected from our patients, candidates, and website visitors, protecting it against any unauthorized intrusion, loss, alteration, or disclosure.

1.2. Information

This policy explains our commitments in personal data protection in a question-and-answer format. It informs you of the technical and organizational measures taken for the processing of your personal data and the exercise of your rights, complementing our cookie usage policy and our general terms and conditions.

1.3. Applicable Regulations

As a Swiss entity, Crans Sourire complies with all Swiss federal and cantonal laws on data protection, including the Federal Data Protection Act (LPD RS 235-1) in force.

We guarantee that the processing of personal data is conducted respecting the fundamental rights of individuals, including confidentiality and identity.

For our clients and visitors from the EU, we also comply with the GDPR for service offerings or profiling activities within the EU.

Thus, we apply both Swiss regulations (federal and cantonal) and the GDPR for EU citizens.

1.4. Definitions

Terms used in this policy, such as “personal data” or “data processing,” are defined to facilitate the understanding of the rights and processes associated with your personal data, including collection, use, and protection of your information.

2. Data Collected

We collect data through forms (paper and digital), including essential information for our services. This data includes identification information, health data during care, and data automatically collected when you browse our websites.

3. Occasions for Data Collection

Your data is collected during registration, online appointment booking, first visits, navigation on our sites, and during your interactions with our services.

4. Data Security

Crans Sourire takes all necessary measures to protect your data against intrusions, losses, or unauthorized disclosures, and we have appointed a Data Protection Officer (DPO) reachable via for any queries.

5. Use of Data

We use your data solely for ethical purposes, to enhance our services, and to fulfill our legal obligations.

6. Data Sharing

Your data may be shared within the Crans Sourire network or with service providers, always respecting your consent and applicable laws.

7. Data Storage

Data is stored in Switzerland or the EU, in compliance with applicable laws, and is secured against unauthorized access.

8. Data Retention

We retain your personal data as long as necessary for the purposes for which it was collected, in accordance with legal retention periods.

9. Your Rights

You have the right to control, access, rectify, limit, or delete your personal data at any time, in compliance with the applicable legislation.

10. Exercising Your Rights

To exercise your rights, contact our DPO via, providing proof of your identity.

11. Policy Modifications

This policy may be updated to remain compliant with legal developments, and the most recent version will always be accessible on our site.

Last updated: April 2024